Frequently Asked Questions
Everything you need to know about your next pair of performance shoes.
How do I find the right size for my sport?
We provide a comprehensive size guide on each product page. Since fit varies by brand, we recommend measuring your foot in centimeters and comparing it to our chart for the most accurate performance fit.
What is your return policy for worn athletic shoes?
We offer a 30-day 'Test Run' guarantee. If your shoes aren't performing as expected, you can return them for a full refund or exchange, even if you have worn them on the track or trail.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for an upcoming race or event.
Do you offer professional gait analysis?
Yes, we offer complimentary virtual gait analysis. Simply upload a video of yourself running on a treadmill to our portal, and our experts will recommend the best stability or neutral shoe for your stride.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.